FAQ

1. How long will it take to receive my order?

Orders are typically processed in 1–3 business days. Standard shipping usually takes 3–7 business days, but expedited and overnight options are also available.

2. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

3. Do you offer international shipping?

Yes! We ship to select countries. Please note that customs duties or taxes may apply and are the responsibility of the customer.

4. What if my order is lost or arrives damaged?

We’re here to help! Contact us within 7 days of receiving your order at Orders@morenaroots.co with photos of the damaged items, and we’ll assist you.

5. Can I change or cancel my order?

Orders are processed quickly, so we recommend contacting us as soon as possible at Orders@morenaroots.co. We’ll do our best to accommodate changes or cancellations.

6. What payment methods do you accept?

We accept all major credit/debit cards and PayPal. All transactions are secure and encrypted.

7. Do you offer returns or exchanges?

No. All sales are final. We do not accept changes or cancellations.

8. Are your products safe for all hair and skin types?

Yes! Morena Roots products are made with natural ingredients suitable for most hair and skin types. Always do a patch test if you have sensitive skin.

9. How should I store my products?

Store in a cool, dry place away from direct sunlight to maintain freshness and effectiveness.

10. How can I contact you?

Email us anytime at Orders@morenaroots.co – we love hearing from our customers!